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SHIPPING & RETURNS

Delivery

Thank you for shopping with us! We provide reliable and fast shipping to ensure your products arrive safely and on time. Below are details of our shipping options:

 

Order processing time

  • All orders are processed and shipped within 1-3 business days after payment is received.

  • Orders received on weekends or holidays will be processed on the first following business day.

 

Delivery time

The delivery time depends on the delivery location and the type of delivery you choose:

  • Standard Paket24 delivery: 1-4 business days

  • Delivery to Paketomat: 1-4 business days

Please note that delivery times may vary depending on your location and the conditions of the delivery service.

 

Delivery price

  • Standard Paket24 delivery with payment by bank transfer: €3.7

  • Standard Paket24 delivery with cash on delivery: €4.7

  • Delivery to Paketomat: €2.9

For orders above 65€, we offer free standard shipping.

 

Shipment tracking

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your shipment.

 

International shipping

We currently offer delivery within [country/region]. International shipping is available for certain countries - please contact us for more information about shipping to your country.

 

Delivery problems

If your shipment is late or you have not received your order, please feel free to contact us at [contact email/phone] and we will investigate the delivery status.

Return

Thank you for shopping on our webshop! If you are not completely satisfied with your product, we are here to help. Read our return and exchange policy below:

Conditions for returns and exchanges

You have the right to request a return or exchange of the product within 14 days from the day of receipt of the order. To be eligible for a return or exchange, your product must meet the following conditions:

  • The product must be unused, in the original packaging and with the attached labels.

  • The product must not be damaged, unless the damage occurred during delivery.

Return process

If you want to return the product, please contact us via the email address: info@luvissbags.hr and state the order number, the reason for the return and whether you want a refund or an exchange.

  • We will issue a refund after we receive and inspect the returned product. The refund will be made using the same payment method you used to make the purchase.

  • The cost of the return is borne by the customer, unless the product is defective or damaged during delivery.

Substitutions

If you want to exchange the product for another size, color or model, please feel free to contact us. Exchanges are possible provided the product meets the criteria specified in the return and exchange conditions.

  • If a replacement is possible, we will send you a new product as soon as we receive the returned item.

  • The customer bears the cost of returning the replaced product, unless the product is defective or damaged.

Exceptions to the right of return

Some products are not eligible for return or exchange. This includes:

  • Products made to order (personalized items)

Defective or damaged products

If you have received a damaged or defective product, please contact us immediately. Upon receipt of a defective product, we will offer you a refund or replacement at no additional cost.

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